Claims

Contact Information

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By Mail
Claims Department
James River Insurance Company
P.O. Box 27648
Richmond, VA 23261
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By FAX
(804) 420-1058
Attention: Claims Department
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By Phone
(804) 289-2712

Reporting a Claim

  • New Claims must be reported in writing by Fax, E-mail or by mail.
  • New claims notices are not accepted by telephone.
  • If you are inquiring about an existing claim, please contact your claims representative directly or call (804) 289-2712.

Uber Claims

Please note that all Uber claims are currently being handled by Helmsman Management Services.