Our Mission as a specialty insurance company is to produce an underwriting profit and superior return to our stakeholders by offering a broad risk-taking appetite and providing responsive, creative insurance solutions to our clients.
In achieving our Mission, we will continuously exhibit and uphold five Core Values and Guiding Principles in operating our Company:
Integrity
- Embrace the highest standards of honesty, professional behavior and ethical conduct
- Honor our commitments
- Behave in a trustworthy manner
- Treat people fairly and respectfully
- Accept responsibility for our mistakes and take ownership for corrective action
Accountability
- Sustain consistently strong financial results
- Establish clear and ambitious goals and consistently meet or exceed objectives
- Take ownership for decisions and balance decisiveness with consideration of alternatives
- Produce a high quality work product
- Use company resources responsibly and productively
- Empower our people with the necessary authority and responsibility of their position
- Identify areas of self improvement and pursue educational development and professional designations
Communication and Teamwork
- Communicate openly, professionally and directly on a timely basis
- Foster collaborative decision-making
- Demonstrate a positive and productive team-oriented work environment
- Exhibit good listening skills and encourage others to share opinions
- Build effective partnerships with our internal and external colleagues
Innovation
- Initiate and support changes to current products, technology, workflows and practices
- Seek and listen to feedback continuously
- Initiate and adapt to change
- Be open to new ideas
- Encourage and reward intelligent risk-taking
- Invest in the training and development of our employees
Customer Service
- Meet or exceed expectations of internal and external customers
- Respond with a sense of urgency in a professional and expert manner
- Demonstrate superior technical and professional knowledge, skills and abilities