Contact Information

By Mail

Claims Department
James River Insurance Company
P.O. Box 27648
Richmond, VA 23261

Overnight Deliveries

Claims Department
James River Insurance Company
6641 West Broad Street, Suite 300
Richmond, VA 23230


(804) 420-1058, Attention: Claims Department

By Phone

(804) 289-2712

UberDriver Reporting Form


Reporting a Claim?

New Claims must be reported in writing by Fax, E-mail or by mail.

New claims notices are not accepted by telephone.

If you are reporting a claim involving an UberX vehicle, see the instructions below.

UberX Claim Reporting Information

James River maintains the Insurance for rideshare drivers accessing the UberDriver application. If you are reporting a new claim involving an UberX driver, please access the online reporting form.

If you are inquiring about an existing claim, please call (804) 289-2712.

*The information transmitted to James River Insurance Company may be shared with a third party for driver validation.  Please allow 36 hours to process your claims notice before resubmitting.*